Locating Error Logs

The error logs will be located in the user's profile.

you can access the user's profile by using this windows shortcut.

On-premises 

%localappdata%\OCiSystem\AC10

Hosting

%localappdata%\OCiSystem\AC10R2

there can be 2 logs files there.

StarterError.Log

UpdaterError.Log

• Related Articles

• Cheque printing error messages

  If you encounter error messages from your printer while printing cheques and the messages are similar to  Incorrect paper size detected Wrong paper in tray paper is different if the messages indicate a paper difference it is likely due to the paper ...

• BP Import: Error Messages

  This error message indicates that the BP code already exist. The CSV will need to be edited to remove/change the existing BP code.

• Receiving 'Timeout' error messages.

  Timeout type error occur when the system takes too long to complete a request. The default timeout is set to 3-5 mins.  the system has a function to manually extend this. this is done by placing a configuration file in the application folder. the ...

• Locating your company's powerpoint template.

  Your company's powerpoint template is normally located Setup -> Company Details -> Company. It will be under the 'C001' company code.  the powerpoint template will be in the attachments section. Right Click on the template and choose Save as. This ...

• 5.0 Error Handling

  PEPPOL Sales Invoice With Missing MDE User is unable to send out PEPPOL sales invoice if Address 3 is empty. if Address 3 (empty) > User unable to sending out the invoice STEPS: Click on SETUP > CUSTOMER / VENDOR > BUSINESS PARTNER Click on Address 3 ...