ChequeWriter - Services

ChequeWriter - Services

OCI Cheque Writer Version 9 - Services

For regular maintenance user without laps, they will enjoy our service with minimal fee per annual.  Gold Plan - $240 per year (before GST)

OCI Cheque Writer Maintenance – Gold Support Plan, Key Benefits include:
- Subscribers can access to the technical support assistance anytime between 9.00 am to 5.00 pm, Monday to Friday (except Public Holiday). Response in 1-2 working days.
- Subscribers entitled Priority Technical Support Assistance – via Phone, Fax and Email.
- **Subscribers entitled Remote Investigation up to 5 Services per annual.
- **Subscribers entitled Remote installation for Client up to 5 Services per annual.
- Subscribers entitled PC License De-register/Transfer assistance up to 5 Services per annual.
- Unlimited System Updates - Subscribers automatically entitled to any system patches available during the period without any charges.
- Unlimited Version Upgrade – Applied to Subscribers without lapse in maintenance coverage.
- Concession Discount - Discounts on new user training courses at OCi Center.

If a Maintenance agreement is not renewed by the customer, access to all maintenance services above will then stop.
This includes access to help for operating system compatibility issues that come up from time to time as a result of automatic updates to the Microsoft Operating Systems.

The ad-hoc support service charges will apply accordingly. The service quoted one time ac-hoc service with complimentary 12 months warranty. (From $350 onwards). User are highly encouraged to extend the warranty support to avoid service disruption.

----------------------------------------------------------------------------------------------------------------------------------
**Remark:

1. Service excludes System Setup and On-Site Service.
2. Service depends on support schedule availability.
3. Service on working days during office hours, except lunch time 12pm-1pm.

OCi System reserves the right to update prices listed without prior notice. (updated1521.4)
    • Related Articles

    • Restarting SQL service

      For multi-user Chequewriter or Accounting system, there will be a SQL server installed. the PC where the SQL server is installed is commonly referred to as the Main PC. the SQL server runs as a service inside the Main PC. sometimes this service is ...
    • ChequeWriter User Guide

      Training PDF can be downloaded from 'Attachment' section below.
    • ChequeWriter with GIRO

      User Guide ChequeWriter with GIRO User Guide
    • ChequeWriter Version 9 Download

      ChequeWriter Version 9 installation files. Instructions: Download the zip file Unzip the zip file double click on 'Setup.exe' to begin the installation.
    • ChequeWriter Online Deregistration

      ChequeWriter Online Deregistration ChequeWriter Deregistration Tool  Click the above link enter in your serial number and product key Click 'Select' on the PC you want to remove. Then Click 'Remove' A Confirmation email will be sent to the email you ...