Receiving 'Timeout' error messages.

Receiving 'Timeout' error messages.

Timeout type error occur when the system takes too long to complete a request.

The default timeout is set to 3-5 mins. 
the system has a function to manually extend this. this is done by placing a configuration file in the application folder.

the application folder can be found in the user profile folder.

%localappdata%\OCiSystem

you can enter the following information in the window explorer address bar.



depending on your software installed, the sub folder you go into will differ.
go into either AC10 or AC10r2 and place a copy of the attachment (Config.xml) in the folder.


    • Related Articles

    • Cheque printing error messages

      If you encounter error messages from your printer while printing cheques and the messages are similar to  Incorrect paper size detected Wrong paper in tray paper is different if the messages indicate a paper difference it is likely due to the paper ...

    • Document Import XML format

      Version: 2.0.4 Date: 2023-04-12 XML format documentation 1. Invoice The follow sections describe the format of the Sales Invoice XML file. XML Mandatory Description <?xml version="1.0" encoding="UTF-8" standalone="yes"?> Y XML Declaration. <ociac10> ...

    • BP Import: Error Messages

      This error message indicates that the BP code already exist. The CSV will need to be edited to remove/change the existing BP code.

    • Locating Error Logs

      The error logs will be located in the user's profile. you can access the user's profile by using this windows shortcut. On-premises  %localappdata%\OCiSystem\AC10 Hosting %localappdata%\OCiSystem\AC10R2 there can be 2 logs files there. ...

    • XML Import: Missing Information

      Missing Information system side. this indicates that there is missing information on the system side. you'll need to create the missing information before being able to import the xml. the missing information is commonly from the following area 1. ...