General
Screenshots for troubleshoot
A useful tool that can speed up the troubleshooting process is a screenshot of the issue. Provide a full screen screenshot, there are multiple method to take a screenshot. Using Print Screen (PrtScn) Key: Press the PrtScn key to capture the entire ...
system installation concept
SAM system installation comes in 2 parts. the client software the multi profile launcher. the client software by default will only connect to a single database. this is where the multi profile launcher comes in, it allows the client software to ...
screen looks misalign or font too big for button
When the fonts are too big for the buttons or the document layout looks misaligned this is likely due to a windows scaling issue. the system layout is based on a 100% scaling. however for laptops, there is often a scaling done to make the screen look ...
Cannot connect issues
If you see error messages that have the words 'server not found' this usually indicates a connectivity issue. other common words that you may see are errors with 'TCP/IP' . steps to follow using a web browser, go to a news website. The purpose is to ...
Change PC
When you change PC these are the steps you should follow open the installation guide https://support.ocisystem.com/portal/en/kb/articles/installation-guide-for-cloud-hosting-sam the software to be downloaded is located at the attachment section of ...
Prompted to enter in serial number/password
You may get prompted to enter in serial number or password when you change to a new PC or after some windows updates. some windows updates change the system's product information or clear the location the registration is stored. the window will look ...