5.0 Error Handling

5.0 Error Handling

PEPPOL Sales Invoice With Missing MDE

User is unable to send out PEPPOL sales invoice if Address 3 is empty.
if Address 3 (empty) > User unable to sending out the invoice
Alert
STEPS:
  1. Click on  SETUP > CUSTOMER / VENDOR > BUSINESS PARTNER 
  2. Click on Address 3 and ensure it is filled up
    (Usually: ''Singapore, 6 digit postal code'')
Once done,
  1. Click on SALES > INVOICE 
  2. Look for the Invoice you wish to send out, ''EDIT'' and ''UPDATE'' it.
  3. Ensure that Address 3 is now present.
  4. Try to send it out again.

PEPPOL Sales Invoice With Attachment
Size More Than 10MB

If User's attachment size is more than 10MB, they are unable to send out the attachment.
If attachment size more than 10MB > User unable to sending out the attachments

Alert
STEPS:

  1. Click on SALES > INVOICE 
  2. Toggle to the 'Properties' tab in Invoice. 
  3. Remove your attachment if a pop-up mentions your file size exceeding limit.
Once removed,
  1. Compress your file 
  2. Right click in the box to attach file.
  3. Click on 'Save Attachments'.
Once done,
  1. Click on SALES > INVOICE.
  2. Look for the Invoice you wish to send out, ''EDIT'' and ''UPDATE'' it.
  3. Ensure that your file is less than 10MB now.
  4. Try to send it out again.

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