Doing a Speed Test
When Support requests that you do a speedtest we want to check the stability of your internet connection.
Most speed test tools will provide some form of stability (responsiveness) information.
Normally, tools will give a "ping" latency in ms.
This is how long it takes a packet of data to reach a specific destination from your location.
Doing a proper ping test would be best, but a speedtest will suffice for a quick check.
Since speedtest tools differ, we'll cover 2 tools.
A simple tool provides a quick view of your stability ( you need to click on ADDITIONAL INFORMATION)
we look at the latency information, we expect the number to be under 20ms for a Singapore to Singapore
Next tool,
click on the "Go" button
the tool will run.
Once the tool finishes. Click on results.
Click on the test result
the popup will show details of the result.
the Jitter should be zero
latency, and should be under 20ms on all columns.
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