Checking Connectivity

Checking Connectivity

To check connectivity we commonly use tools like ping or traceroute.
In Windows,
press Windows key + "R" and type CMD
in the black color window type/copy&paste
  1. tracert ocdatastore01.database.secure.windows.net
press enter
this will run a trace from your PC to our server in Azure.
my screenshot will look different from yours.
Note that the "*" only indicates that the server on that path does not reply to pings in some cases. 
For connections within Singapore to Singapore, it should range between 10-30ms.
if you see spikes,  try running the command again in a bit. This is to avoid false positives. 
The times will help you see where along the path the bottle jams are. 

    • Related Articles

    • Checking our URLs are allowed

      Our system does licence checks and auto updates which requires internet connection. some firewalls block this. a simple test to see if the URL can go through. paste the URL below into the address bar of the web browser you should see something ...

    • 4.0. Purchase Order

      Purchase Order A Purchase order is the document that is issued to the supplier. The Purchase Order module does not create accounting entries for all item types, but it does allow imports from QO/PI/IV modules. STEPS: Click on PURCHASES > PURCHASE ...

    • What to expect during a webinar

      In order to have a pleasant experience here are a few thing to expect. Please connect a few minutes earlier.  this is to facilitate any connectivity issue you may have. once connected you can mute video and mic. and come back to your PC when the ...

    • Cannot connect issues

      If you see error messages that have the words 'server not found' this usually indicates a connectivity issue. other common words that you may see are errors with 'TCP/IP' . steps to follow using a web browser, go to a news website. The purpose is to ...

    • 5.0. Opening for Bank

      STEPS: Click ADJUSTMENT activity Click OPENING GL module Click NEW Unpresented documents will be created 1 document per unpresented. Select Date and Account Code display on the top left module Enter value in Debit for Deposit Enter value in Credit ...