Common FAQ
Locating Error Logs
The error logs will be located in the user's profile. you can access the user's profile by using this windows shortcut. On-premises %localappdata%\OCiSystem\AC10 Hosting %localappdata%\OCiSystem\AC10R2 there can be 2 logs files there. ...
Updating letterhead and footers.
We have created powerpoint templates to make it easier for users to update their letterhead or footers. Our default letterhead and footer can be found Letterhead and Footer templates Your company specific template can be found in your database. ...
Locating your company's powerpoint template.
Your company's powerpoint template is normally located Setup -> Company Details -> Company. It will be under the 'C001' company code. the powerpoint template will be in the attachments section. Right Click on the template and choose Save as. This ...
Using the powerpoint templates
Our standard document layouts uses images(pictures) for the letterhead and footers. This gives the user the ability to edit portions of their document layout. the powerpoint template has been sized such that the image exported will fit in the ...
Trial Balance/General Ledger values not matching with Ageing values.
When comparing the Trial Balance values against Ageing, we are looking at the Trade Debtor/Creditor accounts. Ageing Report In order for the report to generate values, the Trade Debtor/Creditor accounts needs to have the following information. 'Who' ...
Date range in Trial Balance, Balance Sheet and P&L
When generating reports in the system the date range filters affect the values you generate. Our system has the following range filters. Balance: Include all entries till today's date. If today's date is in 2019. when i select balance filter it will ...
Letterhead and Footer templates
The standard documents have the headers and footers that are images. these images can be updated at Setup -> Company Details -> Company picture. We provide you with 2 templates. these templates are in powerpoint format. the templates have their paper ...
Missing Modules
When new modules are added into the system they are not automatically added into Roles. you will need to use the system admin account to login. Click the MAINTENANCE -> ACCESS CONTROL -> ROLES (CROSS COMPANY) Click over the Column Header ...
Changing what header fields get imported
The accounting system has the function to select what fields get imported. Under Setup -> Company Details -> Import Settings you can select which stage you want to edit. in the screenshot above you can see that you can choose the stage when you ...
Adding a subtotal to a document.
To create a subtotal in a document similar to the following Step 1. Create a new item group. for Type set it to 'Remark' for Subtotal Level set it to 'Level 1 Reset' there are 9 grouping levels to use. 'Reset' means to reset the count. 'Accumulate' ...
Upload my customized document layout.
Customized document layout will come in a dot XML extension file. Step 1 Click Maintenance -> Updates -> Document Settings Import Step 2 Select the location where the layout is. then click on 'Get Document' a list of the customized layouts will ...
How do I contra payments between my 2 company and the same business partner?
Scenario I have 2 Companies, ABC & DEF. Both share a Business Partner, XYZ. Company DEF has a Supplier Invoice to XYZ for $5000. Company ABC has an invoice to XYZ for $1000. I want to contra the $1000 XYZ owes ABC to the amount DEF owes XYZ. ...
How do I show the processing fee for a money changer transaction?
Scenario I need to withdraw USD in cash for my Petty Cash. My bank account is in USD and the money changer charges me a processing fee for converting my cheque into cash. I will need to transfer $1000 USD to my petty cash account in USD, and the ...
How do I Issue Staff Salary Payment?
Scenario How do I Issue Staff Salary Payment in OCi Accounting System Version 10 Solution There are a few methods to go about doing it depending on your nature of business and how you want to make use of your chart of accounts. Here is one method. ...
Export document as PDF
Scenario How can I export a document from Accounting system as a PDF file. Solution You can export documents from Accounting System as PDF file by Click on the Export Button from all the available modules. Steps We can choose any one of the Module to ...
How do I change my password
Maintenance -> User -> Change password H
How do I Register or Un-register my PC?
Scenario How can I Register or Un-Register Our PC for the OCi Accounting System Version 10. Solution You can do it by Login to the Accounting System as Admin and Follow the steps from the Maintenance Activity. Step 1 To Un-Register your OLD PC ...
Disposal of Fixed Assets
Disposal of Fixed Assets: Vehicle value S$50,000.00 current net book value S$20,000.00. Disposal amount S$32,000.00. Create a journal entry to taken off our Vehicle account and accumulated depreciation account Adjustment > Journal Entry > New Enter ...
Purchase of Fixed Assets with Hire Purchase
Purchase of Fixed Assets with Hire Purchase: Purchase of Machine value S$80,000.00 with down payment of S$25,600.00 Hire Purchase principal S$60,000.00 Monthly instalment S$1,150.00 x 60 months Total Interest charge (base on 3% interest) S$1,800.00 ...