General
Screenshots for troubleshoot
A useful tool that can speed up the troubleshooting process is a screenshot of the issue. Provide a full screen screenshot, there are multiple method to take a screenshot. Using Print Screen (PrtScn) Key: Press the PrtScn key to capture the entire ...
system installation concept
SAM system installation comes in 2 parts. the client software the multi profile launcher. the client software by default will only connect to a single database. this is where the multi profile launcher comes in, it allows the client software to ...
screen looks misalign or font too big for button
When the fonts are too big for the buttons or the document layout looks misaligned this is likely due to a windows scaling issue. the system layout is based on a 100% scaling. however for laptops, there is often a scaling done to make the screen look ...
Cannot connect issues
If you see error messages that have the words 'server not found' this usually indicates a connectivity issue. other common words that you may see are errors with 'TCP/IP' . steps to follow using a web browser, go to a news website. The purpose is to ...
Change PC
When you change PC these are the steps you should follow open the installation guide https://support.ocisystem.com/portal/en/kb/articles/installation-guide-for-cloud-hosting-sam the software to be downloaded is located at the attachment section of ...
Prompted to enter in serial number/password
You may get prompted to enter in serial number or password when you change to a new PC or after some windows updates. some windows updates change the system's product information or clear the location the registration is stored. the window will look ...
Chinese Fonts on Windows 11
On windows 11, the default package that gets installed may have issues or is not complete. It is recommend that you reinstall the language supplemental font package. in the Setting program search 'Features' go to optional features. if supplementals ...
How to Install the Application from a zip folder?
The following is for those who are unable to run the installation file from the zipped folder due to one reason or another. This guide will show you how to extract the installation files from the zipped folder to a normal folder, allowing the ...
Chinese fonts on Windows 10 (2nd & 3rd Method)
Method 2. If the font are not displaying correctly even after installing the language pack you can try the following setting. Right click on the icon. go to properties. Click on Compatibility -> Change High DPI setting Change the setting to match my ...
High DPI Settings
For windows 10, there are some options you can use for High DPI. Right click on the icon -> select Properties. Click on Compatibility ->Change High DPI tick and select the following selections. Click Apply -> then OK this will resolve the user ...
Weird character being displayed when exporting to CSV.
If you have non english text (eg, chinese characters) in the data when you export to excel. the unicode characters will lose their formatting when you export to excel. you'll need to tell Execl to format the CSV for you. select unicode as the ...
Document Layout display
When the preview of the document layout looks compressed or shifted to onside or the other. this is likely due to the DPI issue. you can reference Windows DPI scaling to adjust your settings. alternative if you do not wish to adjust your scaling, you ...
Chinese fonts not displaying correctly on windows 10.
For users who's system upgrade to window 10 may experience issue with chinese fonts not displaying correctly. Users will need to adjust some of the font settings. Step 1: left click on "Start (button)" Step 1 screenshot. Step 2: left click on ...
Windows DPI scaling
Due to newer high resolution displays, the default DPI may not be set to 100%. this will affect the rendering of document layout. The preview will look smaller or shrunken. to resolve this you will need to set the DPI back to 100% dpi Please note you ...